Gas Leaks

If you suspect a gas leak;

• Never attempt to find the cause yourself
• Do not try to light any appliance
• Do not touch any electrical switch
• Do not turn lights on or off
• Do not light a match or any other naked flame
• Do not smoke
• Do not use any phone in your building
• Leave the house immediately and make sure that your family and pets leave also
• Ventilate the building by leaving the doors open
• Keep the area clear until the leak is corrected by a qualified service person
• Contact your local gas supplier or the fire department

A odorant is added to both LP and natural gas to help detection. Some people may not be able to smell or recognize the odorant that is added to LP and natural gas. If unsure or unfamiliar about the smell associated with LP or natural gas, ask your gas supplier.

Carbon Monoxide Poisoning

Carbon monoxide is invisible and difficult to detect, contact us immediately if;

• Your pilot light is continually blowing out
• Your pilot light has an orange or yellow flame rather than a blue one
• There is a black, brown or scorched area on your hot water appliance
• There is a musty smell or signs of soot
• Your hot water appliance gives off more condensation than normal on windows

Carbon monoxide poisoning may include the following symptoms: headaches, dizziness, fatigue, stomach pains, chest pains, nausea, diarrhoea and erratic behaviour.

Gas Hot Water Temperature

Time/Temperature relationships in scalds;

• 50° C 1 1/2 to 2 minutes
• 55° C About 30 seconds
• 60°C About 10 seconds
• 65°C Less than 5 seconds
• 70° C Less than 3 seconds
• 75° C About 1 1/2 seconds
• 80° C About 1 second

The hot water temperature can be regulated by setting the temperature dial on front of the hot water thermostat. Households with small children, disabled, or elderly persons may require a 45 degrees C. or lower thermostat setting to prevent contact with “HOT” water.

Hot Water Gas Appliance Installation

Hot water gas appliances must be installed and serviced by a qualified service person that must be appropriately licensed. If a gas appliance is installed incorrectly there is a real risk of serious harm including explosion or carbon monoxide poisoning. Contact us immediately if you suspect a hot water appliance has been incorrectly installed.

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